Refund policy

At EdgeofEmerald, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item within 30 days of receiving it for a full refund or exchange, subject to the terms below.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase (order confirmation or receipt) is required for all returns.

2. How to Initiate a Return

• To initiate a return, please contact our customer support team at [Email Address] with your order number and reason for the return.
• We will provide you with return instructions, including a prepaid shipping label if applicable.

3. Refund Process

• Once we receive and inspect your return, we will notify you via email.
• If your return is approved, your refund will be processed to your original payment method within [X] business days.
• Please note that it may take additional time for your bank or credit card provider to process the refund and post it to your account.

4. Exchanges

• If you would like to exchange an item, please indicate this when initiating your return. Once the returned item is received and inspected, we will send out the replacement product.

5. Non-Returnable Items

• Certain items, such as personalized or final sale products, may not be eligible for return. These exclusions will be noted on the product page.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund.

7. Contact Us If you have any questions about our Return and Refund Policy, please contact us at sales@edgeofemerald.com.